Clear expectations before and after production.
Because COUPE COUPE works with both ready-stock blank garments and made-to-order OEM / ODM clothing, return eligibility depends on the type of order, customization status and the terms confirmed before production.
Unused, uncustomized blank garments may be reviewed for return eligibility after contacting our team.
Made-to-order, private-label and customized products are generally not eligible for standard returns after production has been approved.
If an order materially differs from the confirmed specification or arrives with a verified production defect, contact us for review.
1. Scope of this policy
This Refund and Returns Policy applies to orders placed with COUPE COUPE, including ready-stock blank wholesale, private-label clothing and custom OEM / ODM streetwear manufacturing.
Because custom manufacturing projects are produced according to customer-approved specifications, their return conditions differ from ordinary ready-stock products.
If specific return, remake, refund or quality terms were agreed for your order, those order-specific terms will apply.
2. Ready-stock blank wholesale
Ready-stock garments that have not been customized, printed, embroidered, washed, altered or otherwise processed may be eligible for return after review by our team.
Before sending any goods back, please contact us and obtain return authorization. Products returned without prior approval may not be accepted.
Returned ready-stock products should normally be:
- Unworn and unused.
- Unwashed and unaltered.
- Free from printing, embroidery or other customization.
- Returned with original packaging where applicable.
- In resalable condition.
3. 代加工 / ODM and custom-made orders
Custom streetwear, cut-and-sew garments, private-label products and OEM / ODM orders are produced specifically for the customer. These orders may include custom patterns, 布料, colors, 测量, 印刷, 刺绣, 标签, trims or packaging.
Once a sample, specification, artwork or production detail has been approved and production has started, these products are generally not eligible for a normal change-of-mind return or refund.
This is why we strongly recommend reviewing samples, 测量, 布料, colors, artwork and branding details carefully before bulk production approval.
4. Defective or incorrect products
If you believe the goods received contain a manufacturing defect or materially differ from the specifications confirmed for production, please contact our team as soon as reasonably possible after receiving the shipment.
Please provide:
- Order or invoice reference.
- Product name or style.
- Quantity affected.
- Clear photos or videos of the issue.
- A description of how the product differs from the confirmed specification.
We may request additional evidence or inspection information before determining the appropriate solution.
5. Possible resolutions
After reviewing a verified issue, the appropriate resolution will depend on the nature and extent of the problem, the order terms and the production status.
| Situation | Possible Resolution |
|---|---|
| Verified production defect | Remake, replacement, credit, partial refund or another agreed solution depending on the circumstances. |
| Incorrect item supplied | Replacement or another agreed corrective solution after verification. |
| Customer-approved specification | Normally not eligible for return solely because of a later preference change. |
| Customized product | Normally not returnable unless a verified manufacturing or fulfillment issue exists. |
6. Color, size and manufacturing tolerances
Apparel production can involve reasonable manufacturing tolerances. Minor variations may occur between samples, production batches or individual garments due to fabric, dyeing, washing, 印刷, embroidery and normal production processes.
Color may also appear differently under different lighting conditions or on different screens.
A return or refund is therefore not automatically available for minor variations that fall within the agreed or commercially reasonable production tolerance.
7. Shipping and return costs
Do not return products before receiving instructions from COUPE COUPE.
If a return is approved for reasons unrelated to a verified manufacturing or fulfillment error, return freight, customs charges, duties and related costs may remain the responsibility of the customer.
Where a verified COUPE COUPE error is responsible for the issue, the appropriate shipping arrangement will be discussed as part of the resolution.
8. Refund processing
Where a refund is approved, it will be processed after the relevant claim, return or supporting evidence has been reviewed.
Processing time can vary depending on the payment method, bank, payment provider and the circumstances of the order.
Original shipping costs, customs duties, bank charges and other third-party fees may not be refundable unless otherwise agreed or required by applicable law.
9. Order cancellation
If you need to cancel or modify an order, contact us before production or customization begins.
Once materials have been purchased, patterns have been developed, samples have been produced, customization has started or bulk production has begun, cancellation may no longer be possible or may involve costs already incurred for the project.
10. Contact us about a return or quality issue
Please contact our team before returning any product. Include your order reference and as much information as possible so we can review the issue efficiently.
电子邮件:
[email protected]
WhatsApp:
+86 136 8896 0716
公司:
中山市酷普服饰有限责任公司
(中山市酷派服饰有限公司, 有限公司, English translation
for reference)
Tell us what happened. Our team will review the order with you.
退款 & return questions
Can I return custom OEM / ODM clothing?
Custom-made products are generally not eligible for a standard change-of-mind return after the specification has been approved and production has started. Verified manufacturing or fulfillment issues can still be reviewed by our team.
Can ready-stock blank clothing be returned?
Unused and uncustomized ready-stock products may be eligible for return after review. Please contact us before sending any goods back.
What should I do if I receive defective products?
Contact us with your order reference, affected quantity, photos or videos and a description of the issue. We will review the claim and discuss the appropriate resolution.
Can I cancel an order after approving production?
Cancellation may not be possible once materials have been purchased or production has started. Contact us as early as possible if an order needs to be changed or cancelled.
Should I return products before contacting COUPE COUPE?
No. Please obtain return instructions or authorization from our team before shipping products back.